Patient Advocate Coordinator

3 weeks ago


New York, New York, United States MetroPlusHealth Full time
Compelling Opportunity

MetroPlusHealth is dedicated to empowering New Yorkers by uniting communities through care. We believe that healthcare is a right, not a privilege.

This esteemed position will involve the development and facilitation of care plans in partnership with members, health professionals, and community resources.

The ideal candidate will possess a strong background in behavioral health, with experience in case management and utilization review. A master's degree in a related field is required, along with proficiency in Microsoft Office and DCMS.

Salary Range: $70,000 - $90,000 per annum

A competitive compensation package includes benefits such as medical, dental, and vision coverage, as well as opportunities for professional growth and development.

Detailed Responsibilities
  • Clinically assess members' needs, generating referrals to relevant services and providers
  • Conduct utilization reviews to ensure optimal care delivery
  • Develop and implement comprehensive care plans, collaborating with multidisciplinary teams
  • Provide exceptional customer service, prioritizing member satisfaction
  • Foster relationships with healthcare professionals, community agencies, and other stakeholders
  • Evaluate housing needs and assist with application processes
  • Document all activities and interventions in DCMS, adhering to professional standards and regulatory guidelines
Requirements
  • Master's degree in a related field (e.g., social work, psychology)
  • 3-5 years of experience in behavioral health, with expertise in case management and utilization review
  • Field-based case management experience within an integrated collaborative care model approach
  • Strong interpersonal and assessment skills, with ability to remain calm under pressure
  • Medical background and bilingual abilities are preferred
  • Licensure as LCSW, LMSW, LMHC, or equivalent

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