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Front Desk Representative

2 months ago

Frisco Texas, United States Omni Hotels & Resorts Full time
Job Description

Omni Hotels & Resorts is seeking a highly skilled and enthusiastic Front Desk Agent to join our team at our Frisco resort. As a Front Desk Agent, you will be responsible for providing exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities:
  • Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
  • Empathetically listen to guest inquiries and provide accurate and timely responses.
  • Set up accurate accounts for each guest checking in, including room type, payment, and preferences.
  • Block rooms in the computer and follow through on designated requirements.
  • Pre-register designated guests and prepare key packets.
  • Communicate pertinent guest information to designated departments and personnel.
  • Maintain confidentiality of all guests and hotel information.
  • Employ attention to detail to ensure security of guest room access.
  • Understand and execute all Omni accounting standards to ensure accurate settlement of folios, routing of charges, and adjustments.
  • Maintain guest history files on all guests.
  • Accommodate room changes expediently.
  • Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation.
  • Issue safe deposit boxes to guests and ensure security of key.
  • Monitor, send, and distribute guest faxes.
  • Generate, print, and distribute daily and weekly reports.
  • Resolve discrepancies on the room status report with Housekeeping.
Requirements:
  • Ability to clearly and pleasantly communicate verbally and in writing in English with guests, management, and co-workers.
  • Ability to accurately and efficiently input information into computer systems.
  • Ability to work cohesively with co-workers within and outside of your department.
  • Ability to compute accurate mathematical calculations.
  • Ability to think clearly, quickly, and make concise decisions.
  • Ability to prioritize, organize, and follow up.
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Ability to stand for entire shift.
  • Previous customer service experience.
  • Previous hotel front desk experience is strongly preferred.
  • Previous cashiering experience is preferred.
  • Fluency in a foreign language is preferred.
  • Previous guest relations training is preferred.