McDonald's Tech Support Specialist

7 days ago

Chicago, Illinois, United States McDonald's Corporation Full time

**About Us**

McDonald's Corporation is a global fast-food giant with a rich history of innovation and customer satisfaction. Our company values are centered around putting our customers and people first, demonstrating competitive advantages to strengthen our brand.

We are recognized on prestigious lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies, solidifying our commitment to excellence.

Our growth strategy focuses on the critical role technology plays in enhancing the customer, crew, and employee experience. We strive to be the best-in-class, global omni-channel restaurant brand, leveraging digital technologies to improve our services.

**Job Overview**

We are seeking a highly skilled Tech Support Specialist to join our Global Technology Infrastructure & Operations team. This role will provide level 2 support at our Tech Bar in Chicago, working closely with the Device Management and On-Site Support Team to deliver modern and relevant technology that supports the way McDonald's works.

**Responsibilities**

As a Tech Support Specialist, you will be responsible for:

  • Providing high-quality technical support and advice to end-users
  • Delivering seamless technical support wherever staff are, whether in HQ offices or remote locations
  • Installing, configuring, and troubleshooting hardware, software, and network devices for staff in office or at remote locations
  • Upgrading, updating, or replacing hardware and software in use by staff
  • Understanding, supporting, troubleshooting, and managing or maintaining user accounts, permissions, and access rights in accordance with company policy
  • Diagnosing and troubleshooting any issues related to end-user productivity, communication, or collaboration tools
  • Training end-users on optimal usage of end-user tools
  • Gathering and documenting requirements for new tools or end-user services
  • Understanding how all IT services work and guiding requests or escalations to other teams as needed
  • Providing timely status updates on all issues and discerning when escalations need to take place
  • Working closely with the HR team to handle the backlog of work, delivering value in agile sprints
  • Preparing devices for new hires, including thorough tech handovers and orientations

**Requirements**

To succeed in this role, you should have:

  • Experience working in a corporate IT environment, providing outstanding support to staff
  • A strong knowledge of end-user hardware and software, including Windows, macOS, and mobile devices (Android and iOS)
  • Familiarity with IT Service Management
  • Excellent communication skills, soft skills, and interpersonal skills to effectively communicate with all levels of staff
  • The ability to demonstrate one of the critical McDonald's core values - serving the customer
  • The capacity to handle stressful situations, put people at ease, manage technology disruptions if they occur, and guide situations to clear and fast resolutions

**What We Offer**

In this role, you can expect:

  • A competitive salary range of $65,000 - $85,000 per year
  • Ongoing training and professional development opportunities
  • A dynamic and collaborative work environment
  • Opportunities for career growth and advancement
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off

**Equal Employment Opportunity**

McDonald's Corporation is an equal opportunity employer committed to diversity and inclusion. We promote an inclusive work environment that creates feel-good moments for everyone. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact us.

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