Business Services Retention Specialist

4 days ago


Boulder, Colorado, United States Comcast Full time
About the Role: We are seeking a skilled Business Services Retention Specialist to join our team at Comcast. In this role, you will play a critical part in supporting our business services division by retaining existing customers through proactive communication, issue resolution, and value-driven campaigns. You will work closely with our teams to ensure seamless customer experiences and meet or exceed budgeted retention goals for all product lines.

Key Responsibilities:
  • Develop and implement strategies to retain existing customers through empathetic communication and issue resolution.
  • Collaborate with various departments to rectify customer concerns and provide solutions.
  • Work closely with customers to understand their needs and preferences, and develop tailored solutions to meet those needs.
  • Analyze customer data to identify trends and opportunities for growth and improvement.

Requirements:
  • 2-5 years of experience in a sales or customer-facing role.
  • Demonstrated ability to work independently with moderate guidance.
  • Strong problem-solving, communication, and adaptability skills.

What We Offer:
  • A competitive base pay of $17.75 per hour.
  • The potential for significant upside above targeted earnings through commission.
  • A comprehensive benefits package, including best-in-class benefits to support your physical, financial, and emotional well-being.

Education: High School Diploma/GED

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