Medical Office Coordinator
6 days ago
Job Title: Medical Front Desk Associate
">About the Role:
We are seeking a skilled and experienced Medical Front Desk Associate to join our practice in South Florida. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to patients, visitors, and healthcare professionals.
">Responsibilities:
- Greet patients and visitors in a professional and friendly manner, creating a positive first impression of the healthcare facility.
- Register new patients by collecting and verifying personal and insurance information accurately and efficiently.
- Schedule appointments for patients, ensuring proper documentation and timely follow-up.
- Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members.
- Maintain patient records, ensuring accuracy, confidentiality, and compliance with legal and ethical standards.
- Assist patients with completing necessary forms and documentation, providing guidance when needed.
- Verify insurance coverage and explain financial responsibilities to patients.
- Collect payments for services rendered, accurately record transactions, and provide receipts to patients.
- Coordinate with medical staff to ensure smooth patient flow and efficient clinic operations.
- Manage and update the front desk area, ensuring a clean and organized workspace.
- Collaborate with other administrative staff to support overall office efficiency and provide backup coverage when needed.
- Stay updated on medical office procedures, policies, and regulations to provide accurate information to patients and staff.
- Adhere to privacy and security regulations when handling patient information, maintaining confidentiality at all times.
- Assist in maintaining inventory of office and medical supplies, placing orders as necessary.
- Perform additional administrative duties as assigned by supervisors or managers.
Requirements:
- Minimum of 1 year of experience in a medical office or healthcare setting.
- High school diploma or equivalent; additional certification or associate degree in a related field is a plus.
- Bilingual proficiency in languages other than English is preferred but not required.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Excellent attention to detail, ensuring accuracy in patient records, scheduling, and financial transactions.
- Self-starter with the ability to work independently as well as part of a team.
- Exceptional customer service skills, with a friendly and professional demeanor.
- Proficient computer skills, including knowledge of electronic medical records (EMR) systems and Microsoft Office Suite.
- Comfortable with handling financial transactions, including collecting payments and providing receipts.
- Knowledge of medical terminology, insurance procedures, and HIPAA regulations is an advantage.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment while maintaining composure and professionalism.
Salary Information:
The estimated salary for this role is between $40,000 and $60,000 per annum, depending on experience and qualifications.
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