Customer Service Specialist

3 weeks ago


Nashua, New Hampshire, United States FedEx Office and Print Services Full time
Job Description

We are seeking a highly motivated Customer Service Specialist to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, utilizing consultative skills to anticipate customer needs and provide solutions.

The ideal candidate will have excellent verbal and written communication skills, a high school diploma or equivalent education, and 6+ months of specialized experience in a retail environment.

Key Responsibilities:
  • Provide outstanding customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions.
  • Takes complex customer orders using order systems and provides accurate pricing information.
  • Maintains a safe, clean and orderly retail Store.
Essential Functions:
  • Able to stand during entire shift, excluding meal and rest periods.
  • Able to move and lift 55 pounds.
  • Able to communicate effectively with customers, vendors, and other team members.
Estimated Salary:

$45,000 - $60,000 per year, depending on location and experience.



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