Mental Health Support Specialist

24 hours ago


Salt Lake, Utah, United States Volunteers of America Full time
About the Role

We are seeking a highly motivated and compassionate Mental Health Support Specialist to join our team at Volunteers of America, Utah. As a key member of our community-based program, you will play a vital role in supporting individuals with mental health issues and providing on-site supervision, individual assistance, and support to residents living with serious mental illness.

Key Responsibilities
  • Develop and maintain positive relationships with residents, providing individualized support and guidance to help them achieve their goals and improve their overall well-being.
  • Collaborate with the Assertive Community Treatment Team to provide assistance to residents, including accessing services, case management, information, and referral services, and educating residents about available services and benefits.
  • Document all case management services provided to residents, maintaining confidentiality and adhering to program policies and procedures.
  • Ensure the safety and security of the building and property, controlling outside doors and granting entry to residents and visitors.
  • Conduct regular rounds of the building and property to identify any issues or safety concerns and maintain a physical presence in all areas of the program.
  • Model cultural standards of cleanliness and respect for shared spaces, leaving areas and items in an equal or better condition.
  • Complete shift log meeting forms and incident reports as necessary, contacting on-call staff and police when required.
Requirements
  • Diploma or GED and/or a minimum of 2 years of experience working in human services or a related field.
  • Meet the requirements needed for case management certification in the State of Utah.
  • Ability to utilize tools provided to assist in work, including phone, computer, fax, etc.
  • Excellent verbal and written communication skills, with attention to detail.
  • Maintain professional boundaries with residents, volunteers, and co-workers.
  • Remain calm and respond appropriately in crises.
  • Ability to stand or sit for extended periods, walk through the entire building and outside property, including stairs, and stay awake for assigned shifts.
  • Pass pre-employment drug test and Utah DHS - Office of Licensing background screening for those working with vulnerable populations.
Physical Demands
  • Ability to move around the facility, interacting with clients for extended periods, and work in an office environment with potential for using a computer for extended periods.


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