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Client Support Specialist

2 months ago

Pocatello, Idaho, United States EMI Health Full time

Customer Service Representative

Location: Pocatello, Idaho

Join EMI Health, a dynamic organization in the employee benefits sector. We specialize in providing a range of insurance solutions to both businesses and individuals across multiple states. Our team enjoys a comprehensive benefits package that includes medical and dental coverage, paid time off, holiday pay, vision, life insurance, disability coverage, Health Savings Accounts, and retirement savings plans.

As a tobacco-free workplace, we are committed to hiring only non-tobacco users.

EMI Health is proud to be an equal opportunity employer as defined by the EEOC.

SUMMARY: Under the guidance of the Customer Service Supervisor, the Customer Service Representative engages with clients to address inquiries, resolve issues, and clarify insurance benefits and procedures. This role is focused on handling incoming calls exclusively, with no outbound sales or cold calling involved. The position is full-time and non-exempt, with working hours from 9:00 a.m. to 6:00 p.m., Monday through Friday.

PRIMARY RESPONSIBILITIES:

  • Engage with clients through inbound calls to provide solutions for routine inquiries regarding benefits and claims.
  • Utilize internal technical tools effectively to research customer information in response to inquiries, including authorizations, payments, coordination of benefits, and eligibility.
  • Investigate, analyze, and resolve outstanding issues to ensure customer satisfaction, taking ownership of the resolution process.
  • Maintain accurate records of all customer interactions.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

  • High school diploma or equivalent.
  • Proficient keyboarding skills and computer literacy.
  • Strong communication and organizational abilities.
  • Effective problem-solving and critical thinking skills.
  • Experience in medical and/or dental insurance is advantageous.

Roles related to this position may include Customer Service Representative, Claims Processor, Compliance Trainer, Enrollment Representative, Help Desk Specialist, Provider Credentialing Clerk, Provider Enrollment/Credentialing Specialist, and Provider Relations Representative.