Bilingual Patient Accounts Specialist

3 days ago


The Woodlands, United States Emerus Holdings Inc. Full time

Job Summary

We are seeking a highly skilled Bilingual Patient Accounts Specialist to join our team at Emerus Holdings Inc. in a remote opportunity. The ideal candidate will have excellent communication skills, both written and oral, and be fluent in English and Spanish.

Key Responsibilities

  • Manage patient phone calls and provide follow-up within a 24-hour turnaround time
  • Develop payment plans and resolve patient inquiries
  • Utilize online and telephonic resources to verify benefits and ensure claims are processed correctly
  • Submit refund requests as necessary
  • Document all call activity within the patient account

Requirements

  • High School Diploma or GED, required
  • 2+ years experience in a provider setting, required
  • Knowledge of all payors insurance, self-pay after insurance, reimbursements, collections, appeals, claims follow-up, and third-party billing, required
  • Experience with medical records or patient accounting systems, required
  • Knowledge and understanding of state and Federal payment laws, required
  • Knowledge and understanding of healthcare 'explanation of benefits' (EOB's), required
  • Experience with a 10-key adding machine, required

What We Offer

  • A remote opportunity with a dynamic and growing company
  • A competitive salary and benefits package
  • The opportunity to work with a talented team and make a meaningful contribution to our organization


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