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Mercedes-Benz Van Customer Care Associate
2 months ago
Customer Support Specialist for Mercedes-Benz Vans
As a vital member of our team, you will be responsible for delivering exceptional customer service and support to our valued clients. Your role will involve:
- Addressing customer inquiries through various communication channels including phone, email, and fax.
- Maintaining and updating customer accounts while providing guidance on account-related issues.
- Processing payments and resolving customer concerns effectively.
- Serving as a key liaison between customers and internal corporate departments.
- Fostering brand loyalty through meaningful customer interactions.
Qualifications:
- A minimum of 1 year of experience in a customer service role.
- High School Diploma is required; a Bachelor's Degree is preferred.
- Bilingual proficiency in Spanish is highly desirable.
- Proficient in Corporate Mainframe and Microsoft Office applications.
Additional Information:
All new hires must provide proof of full COVID-19 vaccination. Consideration will be given for medical and religious accommodations.