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Mercedes-Benz Van Customer Care Associate

2 months ago


Fort Worth, Texas, United States Mercedes-Benz Trucks Full time

Customer Support Specialist for Mercedes-Benz Vans

As a vital member of our team, you will be responsible for delivering exceptional customer service and support to our valued clients. Your role will involve:

  • Addressing customer inquiries through various communication channels including phone, email, and fax.
  • Maintaining and updating customer accounts while providing guidance on account-related issues.
  • Processing payments and resolving customer concerns effectively.
  • Serving as a key liaison between customers and internal corporate departments.
  • Fostering brand loyalty through meaningful customer interactions.

Qualifications:

  • A minimum of 1 year of experience in a customer service role.
  • High School Diploma is required; a Bachelor's Degree is preferred.
  • Bilingual proficiency in Spanish is highly desirable.
  • Proficient in Corporate Mainframe and Microsoft Office applications.

Additional Information:

All new hires must provide proof of full COVID-19 vaccination. Consideration will be given for medical and religious accommodations.