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Dental Clinic Director
2 months ago
We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Community Dental Partners. As a key member of our operations team, you will be responsible for leading the day-to-day operations of multiple dental clinics, ensuring they are running smoothly and efficiently.
Key Responsibilities- Leadership and Management: Provide operational leadership for 7-10 dental offices, overseeing clinic progress and ensuring that clinic managers and coordinators are well-trained and equipped to successfully build and lead their teams.
- Financial Analysis: Analyze progress reports to assure clinics are doing effective recall, examine the effectiveness of financial advisement and consultation, and review targets and comparisons of previous years.
- Training and Development: Provide training and oversight in underperforming areas, ensuring that clinic staff consistently follows operational procedures and all local, state, and federal guidelines.
- Performance Management: Manage direct reports to ensure that they are meeting performance expectations and create development action plans as needed.
- Patient Care and Satisfaction: Ensure that patient care and satisfaction are a high priority, addressing patient concerns in a timely and appropriate manner.
- Relationship Building: Build and maintain successful working relationships with doctors, clinic managers, and team members, as well as peers, and interact with the Operations Leadership Team to identify strategies for improving operational excellence.
- Issue Resolution: Ensure that clinics run smoothly by addressing issues in a timely manner, addressing concerns from the doctors as well as managers and clinic team members.
- Operational Efficiency: Effectively monitor clinic flow, observing timing within the clinic and patients' waiting time, and ensure that the schedule is being done properly to avoid overbooking/overload.
- Metrics and Recognition: Ensure that the clinic leadership teams understand key metrics and their role in successfully meeting clinic goals, consistently recognizing and rewarding team members for successes.
- Regular Visits: Regularly visit each clinic in the region, ensuring a strong, effective relationship with clinic staff as well as doctors.
- 3 years of multi-unit dental leadership experience
- Strong leadership, interpersonal and relationship-building skills
- Ability to hire, train and retain great leaders
- Exceptional communication skills (both written and verbal)
- Solid time management and organizational skills and ability to multi-task in a fast-paced environment
- Strong analytical skills, including reading, understanding, analyzing and interpreting financial data and operational metrics
- Ability to create, implement and manage action plans that achieve individual and team goals
- Must be able to work independently and make appropriate decisions in a timely manner
- Hard Worker
- Compassionate and Empathetic
- Great Organization Skills
- Positive Attitude
- Willingness to jump in and get the job done
- A Professional and Friendly Demeanor
- Able to work long hours/willing to stay late if needed
