Front of House Manager

1 month ago


Ambler, Pennsylvania, United States Arpeggio LLC Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Arpeggio LLC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Reservations and Scheduling: Manage reservations and scheduling for parties, ensuring seamless execution and excellent customer experience.
  • Employee Scheduling: Oversee the scheduling of 35-40 Front of House (FOH) employees, ensuring adequate staffing levels and optimal labor costs.
  • Inventory Management: Assist with the ordering of FOH products, ensuring timely delivery and minimizing waste.
  • Voids and Comps: Manage voids and comps, maintaining accurate records and ensuring compliance with company policies.
  • Staff Development: Provide training and coaching to staff members, ensuring they have the skills and knowledge required to excel in their roles.
  • Cleaning and Safety: Ensure the restaurant is clean and safe, maintaining high standards of hygiene and compliance with health and safety regulations.
  • Labor Cost Control: Monitor labor costs, identifying areas for improvement and implementing strategies to reduce waste and optimize efficiency.
  • Closing Procedures: Oversee the closing of the restaurant, ensuring all tasks are completed and the restaurant is secure.
Requirements
  • Experience: Previous experience in a fast-paced restaurant environment, with a proven track record of success.
  • Leadership: Ability to lead by example, demonstrating a positive and supportive attitude towards staff.
  • Communication: Excellent communication skills, with the ability to effectively communicate with staff, management, and customers.
  • Teamwork: Ability to work collaboratively with colleagues, building strong relationships and a positive team culture.
  • Technology: Comfortable with computers and technology, with the ability to learn new systems and software quickly.
  • Attention to Detail: Detail-oriented, with the ability to prioritize tasks and manage multiple responsibilities.
  • Patience and Empathy: Patient and empathetic, with the ability to work effectively with high school age staff members.
  • Reliability and Trustworthiness: Reliable, trustworthy, and punctual, with a strong commitment to maintaining high standards of quality and customer service.


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