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Customer Service Representative

2 months ago

Victorville, California, United States Victorville Admin Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Victorville Admin. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Answering Calls: Respond to incoming calls in a timely and professional manner, providing accurate and helpful information to patients and clients.
  • Scheduling Appointments: Schedule patient appointments according to our guidelines, using our computer-based appointment schedule.
  • Providing Resources: Offer patients and clients relevant resources and information to support their healthcare needs.
  • Verifying Benefits: Verify insurance benefits and eligibility with patients and clients.
  • Confidentiality: Maintain patient confidentiality and adhere to our protocols and laws related to patient confidentiality.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of proven customer service experience or healthcare background preferred.
  • Language Skills: Bilingual Spanish preferred.
What We Offer
  • Competitive Benefits: A comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and long-term disability.
  • Generous Time Off: Generous vacation, sick, and holiday benefits.
  • Professional Development: Opportunities for professional growth and development.