Start Your Professional Career as a Licensed Account Representative

6 days ago


Trenton, New Jersey, United States NJM Insurance Group Full time

Unlock Your Potential as a Licensed Account Representative

NJM Insurance Group is seeking talented professionals to join our team as Licensed Account Representatives in our nationally recognized policy holder support center.

About the Role

  • As a Licensed Account Representative, you will play a crucial role in delivering exceptional customer service to NJM policyholders by assisting them with setting up new policies, completing policy transactions, and answering general coverage and billing questions.
  • You will be responsible for providing coverage options best suited to accommodate individual needs and administering transactions when necessary.
  • Deliver a high-quality customer experience while consulting and counseling customers on NJM's products via inbound calls.

Responsibilities

  • Provide procedurally accurate, effective, and independent responses to all new and existing business inquiries related to personal lines insurance.
  • Demonstrate effective time management to achieve performance goals/targets.
  • Work collaboratively with colleagues to achieve team objectives.

Requirements

  • Excellent verbal and written communication skills.
  • Strong computer and navigation skills, including proficiency in Microsoft Outlook and Word.
  • Accurate keyboarding skills.
  • Superior listening skills.
  • Strong multi-tasking ability.
  • Prior customer service or contact center experience.
  • Quiet, distraction-free work area at home for the day you are allotted to work from home.
  • An associate's or bachelor's degree is desired.
  • Bilingual skills are valued, but not required.
  • Personal Lines Authority License is a plus.

Work Schedule

Monday-Friday 9:45AM - 6:00PM & every Saturday 8:30AM - 4:45PM

  • 1 Weekday & Sundays off

NJM Insurance Group is an Equal Opportunity Employer



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