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Automotive Customer Service Consultant
2 months ago
Join Our Team at Beaver Chevrolet
At Beaver Chevrolet, we are dedicated to fostering a supportive and positive workplace that attracts top talent in the automotive industry. Our goal is to build a cohesive team focused on delivering exceptional service to our valued customers.
We take pride in our community involvement and are looking for a motivated individual who is eager to learn and contribute to our mission.
Key Responsibilities:
- Minimum of 2 years of experience in Automotive Service writing.
- Manage service orders and oversee the flow of the Drive Lane, ensuring prompt and courteous service for all customers.
- Take charge of the customer experience by completing additional tasks that enhance customer satisfaction.
- Provide comprehensive support for all owner inquiries, whether in person or via phone, to ensure seamless service.
- Maximize the daily inventory of technicians' time to service customers effectively.
- Efficiently allocate work among technicians.
- Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
- Maintain Customer Happiness scores in line with company standards.
- Assist in diagnosing vehicle issues and order necessary parts and tools.
- Uphold company policies and standards while complying with all relevant laws and regulations.
- Foster positive relationships with manufacturers and promote a collaborative work environment.
Qualifications:
- Organized and approachable demeanor.
- Proven ability to lead and manage others.
- Strong time management skills.
- Excellent communication abilities with customers.
- Consistent track record of service and sales achievements.
- Demonstrated success in customer satisfaction.
- Team-oriented and self-driven.
- Able to work independently with minimal supervision.
- Valid driver's license and clean driving record.
Effective communication in English, both written and verbal, is essential for interacting with customers and team members. Familiarity with various computer systems and software is required, with experience in Reynolds and Reynolds being advantageous.
What We Offer:
- Employee discounts on purchases and services.
- Comprehensive medical, dental, life, and disability insurance.
- Flexible Spending Plan.
- 401(k) retirement savings plan.
- Paid vacation time.
- A family-oriented and friendly workplace.
- Supportive leadership focused on career development.
- Flexible scheduling options.
- Team-building outings.
We are proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace.
