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Beverage Service Specialist
2 months ago
Position Overview:
The Beverage Service Specialist is tasked with crafting and serving food and drink orders while ensuring compliance with state and federal age regulations. This role also involves coordinating activities within the lounge and bar area.
Essential Qualifications:
- Minimum of three to six months of relevant experience or a suitable combination of training and experience.
- Alcohol Awareness Certification in accordance with state regulations.
- Proficient in reading, writing, and speaking English.
- Strong problem-solving skills with the ability to develop alternative solutions.
- Capable of managing challenging customer interactions with professionalism.
- High level of respect and consideration for all individuals, regardless of their status.
- Familiarity with and ability to interpret policies and procedures accurately.
- Knowledge of safety and security protocols, with a proactive approach to reporting unsafe conditions.
- Effective communication skills, both oral and written, tailored to the audience.
- Flexibility to meet work schedule demands, including potential variations based on business needs.
Key Responsibilities:
- Verify customer identification to ensure compliance with age restrictions for alcohol purchases.
- Present menus, address inquiries, and take orders for food and beverages.
- Prepare a variety of drink orders, including wines, liquors, and beers.
- Prepare appetizers and food items following established recipes and standards.
- Monitor seating arrangements in the lounge/bar area to ensure all guests receive prompt service.
- Calculate bills, accept payments, and maintain accurate sales receipts.
- Mitigate risks associated with excessive drinking by taking appropriate actions, including ceasing alcohol service when necessary.
- Maintain cleanliness of the bar, work areas, tables, and equipment.
- Ensure the kitchen and lounge area are tidy and stocked at the end of each shift.
- Organize and oversee the operations of the lounge/bar area.
- Prepare garnishes by slicing and pitting fruits.
- Design attractive displays of bottles and glasses.
- Create innovative drink recipes.
- Conduct weekly inventory of liquor, food supplies, and equipment, ordering as needed.
- Maintain daily logs for temperature and waste management.
- Inspect foodstuffs and supplies to ensure they meet quality and quantity standards.
- Ensure proper reporting of tips for tax purposes.
- Perform additional duties as assigned.
Property Overview:
Aloft El Paso Downtown is a modern hotel located in the revitalized O.T. Bassett Tower, offering convenient access to business districts, government offices, and cultural attractions, along with breathtaking natural scenery nearby. Guests can socialize at our w xyz bar, enjoy snacks from re:fuel by Aloft, our 24/7 pantry, or relax in our re:mix lounge. Our rooms feature our signature ultra-comfortable beds, walk-in showers, and custom amenities by Bliss Spa.
Company Overview:
As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across all 50 states and 22 countries, encompassing top international brands, luxury hotels, destination resorts, and lifestyle properties. Our global team is dedicated to delivering exceptional guest experiences and achieving outstanding results in a culture that inspires excellence.
Benefits Overview:
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:
- Daily Pay options available.
- Comprehensive Medical, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability Income.
- Term Life and AD&D Insurance.
- Paid Time Off.
- Employee Assistance Program.
- 401k Retirement Plan.
