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IT Support Specialist for Hospitality

1 month ago

St Louis, Missouri, United States So Hospitality Group Full time
Job Title: IT Support Specialist Hospitality

We are seeking a skilled IT Support Specialist to join our team at So Hospitality Group. As a key member of our technology team, you will be responsible for ensuring the seamless operation of our IT systems, providing technical support and troubleshooting for hardware, software, and network issues, and collaborating with our team to implement IT solutions that enhance operational efficiency.

Responsibilities:
  • Provide IT support and troubleshooting for hardware, software, and network issues, including internet, phones, printers, copiers, and other technical equipment.
  • Manage and maintain WAN/LAN networks to ensure reliable connectivity and troubleshoot issues as they arise.
  • Support and maintain POS systems, specifically Toast POS, troubleshooting issues and negotiating additional equipment as needed.
  • Build, create, and manage menus within the back-end of the POS system for all restaurants and event spaces, existing and new.
  • Manage the guest loyalty points system by monitoring for fraud and adjusting points upon investigation.
  • Perform regular system updates, backups, and preventive maintenance on all company IT-related equipment.
  • Assist with the integration of new technologies into our existing infrastructure.
  • Provide on-site training and support to restaurant managers and staff on IT-related matters.
  • Set new team members up for success by their start dates by creating Microsoft login profiles, coordinating phone extension updates, and ensuring all technical devices are working properly.
  • Collaborate with team members to implement IT solutions that enhance operational efficiency.
  • Assist all restaurants with managing Restaurant 365 Inventory systems.
  • Ensure all new restaurants and locations are set up to run correctly and efficiently, specifically with Toast POS and Restaurant 365 Inventory systems.
  • Attend off-site events for all restaurants as necessary to set up computers, POS, Wi-Fi hotspots, etc.
  • Be on-call to troubleshoot technical issues as they arise and be willing to promptly travel to the restaurants to ensure quick and efficient service to the team members.
Requirements:
  • CompTIA certifications preferred.
  • Strong knowledge of WAN/LAN networking and hardware troubleshooting.
  • Experience with Toast POS system programming is a plus.
  • Experience with RingCentral phone system is a plus.
  • Excellent problem-solving skills and the ability to think on your feet.
  • Exceptional communication skills, with a knack for explaining technical issues to non-technical users.
  • Ability to work independently and as part of a team.
  • 2+ years prior professional experience.
  • Knowledge of computers and technical systems, including Google Suite Products, Microsoft Word, Excel, PowerPoint, OneNote, and other common operating systems.
  • People management skills, communication and listening skills - must be flexible and adaptable to change.
  • Demonstrated time management and organizational skills.
  • Must be internally motivated and detail-oriented and have a passion for teaching others.
  • Must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed.

We are a growing company with a positive culture and team, and we are looking for someone who is passionate about the hospitality and restaurant industry and has a strong technical background. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.