Wound Care Administrative Specialist

2 weeks ago


Salisbury, North Carolina, United States Healogics Full time

At Healogics, we take pride in the significant impact our work has on the lives of patients. We recognize that meaningful contributions require dedication, and we are devoted to providing our team with the support and compensation they deserve for their invaluable service.

Healogics stands as the foremost provider of advanced wound care services in the United States, addressing the needs of over 300,000 chronic wound patients each year across more than 600 locations. With the growing challenges of an aging population, rising obesity and diabetes rates, and an increase in surgical interventions, the demand for expert care for non-healing wounds is on the rise. Consequently, our mission is to extend our high-quality outcomes to as many patients as possible through our outpatient clinic partnerships.

The Patient Navigator plays a crucial role in ensuring the efficient operation of a bustling outpatient wound care center by managing various front office tasks and supporting the staff.

Key Responsibilities:

  • Collaborates with Center leadership to optimize daily patient attendance.
  • Engages actively in staff meetings to enhance core functions within the Center.
  • Welcomes patients and visitors, managing calls and directing them to the appropriate personnel.
  • Handles all patient communication needs, including scheduling and appointment reminders, while coordinating with providers as per the care continuum model.
  • Collects and verifies patient insurance details, including pre-certifications and pre-authorizations, entering data into relevant databases.
  • Records and processes patient charges accurately.
  • Ensures charge verification and reconciliation as instructed, compiles monthly patient survey data, and prepares necessary documentation for providers.
  • Organizes new patient charts, maintains existing records, and conducts spot checks for completeness and signatures.
  • Coordinates and schedules ancillary testing with other departments.
  • Arranges transportation for patients as required.
  • Maintains office and medical supplies, ensuring equipment is operational.
  • Performs additional duties as needed.
Required Qualifications:
  • High School Diploma or General Education Development (GED); Associate's degree is preferred.
  • A minimum of two years of office administration experience, ideally in a healthcare environment; prior medical coding experience is advantageous.
Preferred Skills and Attributes:
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong customer service, interpersonal, and communication skills, both verbal and written.
  • Excellent organizational and time-management abilities.
  • Typing speed of at least 60 words per minute.
  • Basic mathematical skills.
  • Meticulous attention to detail.
  • Ability to maintain confidentiality.
  • Capacity to thrive in a fast-paced environment while managing multiple projects.
  • Team-oriented mindset.
  • Experience with EPIC is preferred.

The hourly compensation for this role typically ranges from $18.84 to $24.55, depending on qualifications such as education, experience, and geographical considerations.



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