Customer Service Director
3 weeks ago
Join a Pioneer in Window and Door Innovation
Rewrite the future of window and door replacement with Renewal by Andersen, the visionary subsidiary of Andersen Corporation. As a Customer Service Director - Team Excellence, you will be at the forefront of our mission to revolutionize customer experiences through exceptional service, innovative processes, and unparalleled products.
About Us
At Renewal by Andersen, we're not just replacing windows and doors - we're transforming homes and lives. With over 110 years of quality, innovation, and craftsmanship behind us, we're proud to be the #1 innovative window and door brand*. Our commitment to sustainability and environmental health has earned us multiple Energy Star Partner of the Year awards.
The Role
We're seeking an experienced leader to oversee our Customer Service department, focusing on team performance, continuous improvement, and best practices. As a Customer Service Director - Team Excellence, your responsibilities will include:
- Team Supervision: Lead a high-performing team of CSRs and Order Processors, ensuring they have the support and resources needed to deliver exceptional customer experiences.
- Continuous Improvement: Develop and implement strategies to drive team performance, improve order processing efficiency, and enhance customer satisfaction.
- Training and Development: Design and deliver training programs to equip your team with the skills and knowledge required to excel in their roles.
- Performance Management: Monitor team performance metrics, provide constructive feedback, and coach employees to achieve their full potential.
What We Offer
In addition to a competitive salary, you'll enjoy a range of benefits, including medical, dental, and vision insurance, a 401(k) plan with company contributions, paid holidays, and PTO. You'll also have access to professional development opportunities, tuition reimbursement, and charity contributions. Plus, as part of our nationwide career opportunities, you'll have the chance to grow with us and take on new challenges.
Requirements and Qualifications
To succeed in this role, you'll need:
- A bachelor's degree or equivalent combination of education and experience.
- A minimum of 5-7 years of management experience, preferably in a customer-facing role.
- Strong leadership, communication, and problem-solving skills.
- Familiarity with technical tools like PowerPoint, Excel, Word, and Data Analytics.
- A customer-centric mindset and ability to drive results-oriented initiatives.
Estimated Salary Range: $65,000 - $85,000 per year
Why Join Us?
At Renewal by Andersen, we believe that diversity, equity, and inclusion are essential to our success. We're committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. If you share our passion for innovation, customer excellence, and teamwork, join us in shaping the future of window and door replacement.
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