Registration Clerk

2 months ago


New Hampton, United States MercyOne Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Access Representative to join our team at MercyOne. As a Patient Access Representative, you will play a critical role in ensuring the smooth flow of patients through our healthcare system.

Key Responsibilities
  • Validate and obtain demographic, clinical, financial, and insurance information from patients, family members, and guarantors in a timely and accurate manner.
  • Provide information, directions, transportation, and assistance to patients, family members, and visitors, ensuring timely and customer-centric service delivery.
  • Manage clinic patient appointments and phone calls/messages.
  • Review signed physician orders for all tests and procedures from physicians/offices when patients have paper orders with them.
  • Perform eligibility/benefit verification to ensure accurate insurance information and prepare patient estimates.
Requirements
  • High school diploma or equivalent required.
  • One-year post-high school education preferred.
  • Past work experience of at least one year within a healthcare provider environment, performing patient access and/or customer services activities preferred.
Benefits
  • Competitive wages, including weekend and night differentials.
  • Generous paid time off program.
  • Retirement Savings program with employer match starting on Day 1.
About MercyOne

MercyOne is a regional referral teaching hospital in Mason City, Iowa, serving a population of over 260,000 across 15 counties. We are committed to providing expert healthcare services and improving the health and well-being of our community.



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