Hospitality Professional

7 days ago

Portland, Oregon, United States Aparium Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Server to join our team at Aparium Hotel Group. As a Server, you will be responsible for providing exceptional guest experiences, ensuring timely and friendly delivery of food and drinks, and maintaining a clean and organized workstation.

Key Responsibilities
  • Uphold and model the company's principles of People, Place, and Character, driving collaboration, intuition, and translocal hospitality.
  • Assist in all aspects of a guest's experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper steps of service to create exceptional guest experiences; executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary.
  • Participate in daily lineups and staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities.
  • Be accountable for working knowledge of the menus, menu ingredients, and what is unavailable for the day; and to serve alcohol safely, responsibly, and legally; and of course, accurately account for all monetary transactions during your shift.
  • Serve food and beverage items based upon each guest's specific requests by respecting the health and safety measures procedures to keep you and the guest safe and healthy.
  • Ensure your workstation is clean and organized, with the utmost respect for your guests, peers, and equipment.
  • Ensure you demonstrate a sense of urgency for guest requests.
  • Demonstrate an understanding of basic culinary and beverage terms and strive to know more through constant study of your craft; use your knowledge of the food and beverage menu to create exceptional dining experiences.
  • Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed; and communicate promptly with the F+B and Culinary teams to ensure all guests get their food as ordered in timely fashion.
  • Assist in other areas of the F+B Department as needed.
Requirements
  • Passion for the People, Place, and Culture of our community, love of restaurants and guest service also required.
  • Minimum of one (1) year experience as a restaurant server in either a free-standing or hotel restaurant.
  • TIPS alcohol service certification preferred.
  • Ability to meet local age requirements in order to serve alcohol.
  • Availability to work a flexible schedule to include nights, weekends, and holidays.
  • Fluency in English, verbal and written.
  • Ability to continuously stand and/or walk for the majority of a shift, including negotiating wet tile floor and steps.
  • Fine motor coordination is needed to pour beverages, decorate cocktails, and folding napkins.
  • Ability to roll and/or carry tables and chairs when needed.
  • Ability to lift and/or carry a 30 lb. tray, crate, or box.
  • Ability to carry over shoulder occasionally.
  • Utilize hand and elbow movements for polishing glassware, silver, setting up tables, shaking, pouring, and mixing drinks.
  • Excellent sight and balance needed for negotiating varied floor surfaces.
  • Ability to handle lighted candles and hot fluids (coffee and tea).
What We Offer

Aparium Hotel Group is an Equal Opportunity Employer, committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve.

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