Travel Industry Customer Care Specialist

5 days ago


Columbus, Ohio, United States Destinee Travel Full time

About the Role at Destinee Travel

Providing Exceptional Customer Experiences

We're seeking an experienced Travel Industry Customer Care Specialist to deliver outstanding customer service and drive customer satisfaction.

Your Key Responsibilities:
  • Interact with customers via phone, email, chat, and social media to resolve their queries.
  • Calmly address and resolve customer complaints.
  • Escalate complex issues when necessary.
  • Process customer requests and handle payments.
  • Analyze call metrics for reporting purposes.
  • Offer constructive feedback on call performance.
  • Identify opportunities to upsell.
Requirements for Success:
  • High school diploma or equivalent education.
  • At least 6 months of customer service experience (not required).
  • Proven proficiency in computer software applications.
  • Exceptional verbal and written communication skills.
  • Ability to work effectively in a dynamic, fast-paced environment.
  • Maintain composure under pressure and remain objective.
  • Strong active listening skills.
Why Join Our Team?
  • Enjoy a flexible work schedule and environment.
  • Work independently with minimal supervision.
  • Work from home and create a comfortable workspace.
  • Take advantage of complimentary travel opportunities and other benefits.
  • Be part of a supportive, family-oriented work atmosphere.

Estimated Annual Salary: $45,000 - $65,000, based on qualifications.



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