Travel Support Specialist

1 week ago


Columbus, Ohio, United States Destinee Travel Full time
About the Job

We are seeking a skilled Travel Support Specialist to join our team at Destinee Travel. As a key member of our team, you will provide top-notch support to customers through various communication channels.

Your responsibilities will include resolving customer inquiries and concerns, escalating issues when necessary, and tracking call-related information for reporting purposes.

  • You will be expected to connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
  • Calmly handle escalated situations and find solutions to complex problems.
  • Evaluate interactions and determine the best course of action.
  • Process payments and respond to customer requests in a timely manner.
  • Collaborate with team members to resolve complex customer issues.

We offer a competitive salary range of $50,000 - $60,000 per year based on experience and location.

Our company culture is designed to promote flexibility, autonomy, and work-life balance, making us an attractive choice for professionals who value these aspects.

Requirements:

  • High School Diploma or equivalent.
  • At least 6 months of customer service experience (not required).
  • Proficiency in PC software and navigation.
  • Excellent written and verbal communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving skills.


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