Travel Support Specialist
1 week ago
We are seeking a skilled Travel Support Specialist to join our team at Destinee Travel. As a key member of our team, you will provide top-notch support to customers through various communication channels.
Your responsibilities will include resolving customer inquiries and concerns, escalating issues when necessary, and tracking call-related information for reporting purposes.
- You will be expected to connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
- Calmly handle escalated situations and find solutions to complex problems.
- Evaluate interactions and determine the best course of action.
- Process payments and respond to customer requests in a timely manner.
- Collaborate with team members to resolve complex customer issues.
We offer a competitive salary range of $50,000 - $60,000 per year based on experience and location.
Our company culture is designed to promote flexibility, autonomy, and work-life balance, making us an attractive choice for professionals who value these aspects.
Requirements:
- High School Diploma or equivalent.
- At least 6 months of customer service experience (not required).
- Proficiency in PC software and navigation.
- Excellent written and verbal communication skills.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving skills.
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