Healthcare Assistant

14 hours ago

Union, Kentucky, United States Planned Parenthood of Michigan Full time
Job Summary:

As a healthcare team member, you will provide support and services to enhance clinical and operational activities within the scope of your knowledge, experience, and training. Your focus will be on quality, efficiency, and patient confidentiality.

Key Responsibilities:

1. Respond to client telephone calls, providing basic information, scheduling appointments, and discussing fees in a professional manner according to Planned Parenthood guidelines. Document all patient contacts in the medical record.

2. Conduct client intake, providing contraceptive and reproductive health care education, including STIs, HIV, and PEP/PrEP. Complete required forms and records, ensuring informed consent and determining financial responsibility.

3. Perform lab work appropriate to the visit type within the scope of your training, following established CLIA and OSHA standards as outlined in the PPSWO Lab and OSHA manuals.

4. Provide assistance and support to clinicians to ensure and facilitate clinic efficiency, enhancing customer service and improving center productivity.

5. Provide patient information, including review of exam findings, and provide, as appropriate, supplies, birth control method instruction, referrals, and follow-up appointments as directed by the clinician.

6. Complete documentation, assess and collect fees, and complete forms and data entry as necessary for statistical and demographic information and billing.

7. Understand and participate in referral and follow-up processes in consultation with the clinician and health center manager.

8. Participate in routine clinic facility and medical equipment maintenance and client care audits to meet quality assurance standards.

9. Perform clerical duties, including but not limited to, preparation of patient charts, insurance verification, filing, patient reminder calls, etc.

10. Participate in maintaining the general upkeep of the facility by keeping lobbies, reception areas, and other rooms tidy. Set up exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment.

11. Fully participate in all health center efforts related to patient care, customer services, productivity, and clinic flow.

12. Perform other duties as assigned by the supervisor.

Knowledge and Skill Requirements:

High School Diploma or GED.

Certificate or professional training in healthcare and/or experience in a healthcare setting preferred.

Bilingual (Spanish/English) REQUIRED.

Demonstrated skills in working with the public and excellent customer service.

Good verbal and written communication skills.

Electronic Medical Record experience preferred.

Basic clerical and math skills required.

Able to write and speak English.

Ability to operate a computer, keyboard, and multi-key telephone.

Ability to function well as a team member.

Ability to treat patients with respect and sensitivity.

Ability to communicate professionally with individuals of diverse backgrounds in a non-judgmental manner.

Ability to maintain confidentiality and exercise sensitivity in dealing with clients' sexuality and reproductive healthcare choices.

Must be able to work flexible hours, including evenings and Saturdays.

Commitment to PPSWO's mission, goals, and objectives.

Physical Requirements/Working Conditions:

Ability to lift and/or move up to 25 pounds, sit, talk, hear, stand, bend, walk; use hands and fingers, handle or operate objects, reach with hands and arms; climb and balance; stoop, kneel, crouch, crawl, and use repetitive motions of the hands and wrists.

Ability to get to the work site; also other PPSWO health centers and meetings when required.

May be exposed to communicable diseases and blood and body fluids that may contain HIV and/or HBV.

May be exposed to cleaning chemicals and offensive odors.

Benefits:

Voted top place to work

Supportive team environment

Growth opportunities with tiered HCA levels

11 Paid holidays a year

Matching 401k

Health care plan with two plan options

Extensive training program

Requirements:

Hepatitis B and MMR Immunization records

COVID Vaccine Card

Flu Vaccination

References (3: former supervisors and colleagues)

Starting $17.00 hourly

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