Front Desk Supervisor

3 days ago


Flint, Michigan, United States Holidayinnclub Full time

Job Summary

The Front Desk Supervisor is a key member of our Holidayinnclub team, responsible for delivering exceptional guest experiences and leading the front desk team to success. This role requires a strong focus on customer service, team management, and process improvement.

Key Responsibilities

  • Assist the Front Desk Manager in ensuring seamless check-in and check-out processes, meeting company standards.
  • Lead the front desk team in providing a warm and inviting experience for guests, through coaching, training, and counseling.
  • Collaborate with the Front Desk Manager to develop and implement action plans to enhance departmental performance.
  • Produce management reports on a weekly or monthly basis, as required.
  • Participate in training and development of new team members, ensuring they are certified in processes.

Requirements

  • High school diploma; college preferred or relevant experience.
  • Previous experience in a front office, reservations, or customer service environment, preferably in a timeshare resort.
  • Proficiency in working with property management systems and Microsoft Office.
  • Excellent guest and employee relations skills, with strong verbal and written communication skills.


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