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Customer Success Support Specialist

2 months ago

Orlando, Florida, United States Lumen Resources Full time

We are seeking a skilled Customer Success Support Analyst to join our team at Lumen Resources. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through various communication channels, including ticketing systems, phone, email, conference calls, and social media platforms.

Key Responsibilities

  • Provide timely and effective customer support, addressing inquiries and resolving issues promptly.
  • Maintain in-depth product knowledge, staying up-to-date on new features and changes.
  • Advocate for customer needs, relaying feedback to relevant teams for product improvements.
  • Contribute to enhancing customer satisfaction and driving business growth.

Requirements

  • 2+ years of experience in a Customer Support role.
  • 2+ years of experience working with JIRA.
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

Lumen Resources is committed to providing a supportive and inclusive work environment. Our team of trained recruiters will guide you through the hiring process, offering resume writing and interview preparation support to help you succeed.

If this role is not the right fit, we have a range of clients with opportunities that may suit your skills and experience. Please feel free to reach out to connect with one of our team members at info@lumenresources.com.

Lumen Resources is an Equal Opportunity Employer.