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Customer Service Representative

2 months ago


Grass Valley, California, United States STRAUCH & COMPANY Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Strauch & Company. As a key member of our retail team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a clean and safe facility.

Key Responsibilities
  • Customer Service: Greet customers with a smile, provide a positive and friendly experience, and ensure a high degree of customer satisfaction.
  • Sales and Upselling: Build customer loyalty, identify opportunities to upsell and meet customer needs, and promote products and services.
  • Facility Maintenance: Clean and maintain the facility, including restrooms, equipment, and surrounding areas, to ensure a safe and clean environment for customers and employees.
  • Cash Handling and Inventory: Collect payment from customers, manage cash and inventory, and maintain accurate records.
  • Communication and Teamwork: Communicate effectively with customers, colleagues, and management, and work collaboratively as part of a team to achieve sales and customer service goals.
Requirements
  • Physical Demands: Ability to lift at least 25 pounds, work in a fast-paced environment, and maintain a high energy level.
  • Working Conditions: Ability to work various shifts, weekends, extended hours, and change work schedules on short notice.
What We Offer

We offer a competitive hourly rate of $17 plus biweekly commission, opportunities for professional growth and development, and a dynamic work environment.