Client Support Specialist
6 days ago
Bachus & Schanker, LLC is a Colorado-based law firm dedicated to providing exceptional support to individuals and families affected by personal injuries. Our team of experts is committed to delivering superior client service, exceeding expectations, and achieving justice for our clients.
Job DescriptionWe are seeking an experienced Case Manager I to join our dynamic team in the pre-litigation department. As a key member of our team, you will play a vital role in managing up to 75 cases, communicating with clients, and advising them on updates from insurance companies, medical providers, and investigators.
Key Responsibilities:
- Manage multiple cases simultaneously, ensuring timely progress and effective communication with clients.
- Regularly update clients on their injury status, medical treatment, and any relevant developments.
- Communicate with auto insurance companies, medical providers, lien companies, health insurance, and subrogation companies to gather necessary information.
- Gather data from medical providers, insurance companies, and investigators, and accurately enter it into our case management software, Smart Advocate.
- Maintain organized client files, compile all necessary information, and draft settlement correspondence.
- Provide exceptional client service, build trust, and meet/exceed client expectations.
To succeed in this role, you will need:
- No prior case management experience required (entry-level position).
- Strong attention to detail, organizational skills, and ability to multitask.
- Excellent communication skills, both written and verbal.
- A positive attitude, empathy, resourcefulness, and drive.
- Ability to understand complex legal and medical issues.
We offer a competitive salary range of $47,000+, DOE, as well as:
- Company-paid Employee Medical Insurance.
- Company-paid Employee Dental Insurance.
- Company-paid Employee Long Term Disability.
- Company-paid Employee Term Life and AD&D.
- Vision Insurance.
- Short Term Disability.
- Cafeteria Plan including Dependent Care FSA, Parking FSA, Commuter FSA, and HSA.
- Additional Voluntary Individual and Family Term Life and AD&D.
We prioritize giving every client a superior experience by exceeding their expectations. If you share our commitment to superior service, we encourage you to apply.
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