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Sales Director
1 month ago
Park Lawn Corporation is a leading provider of funeral and cemetery services, and we are seeking a highly motivated and experienced Sales Manager to join our team.
Service- We pride ourselves on delivering exceptional service to our clients and their families, with a strong focus on respect, empathy, and professionalism.
- Our dedicated team members are committed to upholding our core values and providing a positive experience for all who interact with us.
- We offer a comprehensive benefits package, including financial assistance programs, robust health and welfare plans, and savings account options to support your personal and professional growth.
- Our 401k and Roth Retirement Plan options provide a secure financial future for our employees, with a company match to help you save for your goals.
- We also offer a generous vacation, personal days, and sick days policy, allowing you to recharge and maintain a healthy work-life balance.
- As a valued member of our team, you will also enjoy employee discounts on services, merchandise, and property, helping you navigate life's challenges.
- We value honesty, courage, integrity, and ethical behavior, and we strive to create a positive and inclusive work environment that fosters personal growth and development.
- We are deeply rooted in our communities, providing a personal touch to every family we serve and making a meaningful impact on the lives of those we touch.
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.
This Sales Manager position is responsible for creating and driving sales strategies and performance to ensure the business meets or exceeds standards.
Key Responsibilities- Lead and manage the sales team's performance through effective performance management, coaching, disciplinary action, and termination, when necessary.
- Recruit and train an effective sales staff, ensuring they have the skills and knowledge to succeed in their roles.
- Develop and implement sales initiatives that motivate and energize sales team members to achieve and succeed.
- Meet or exceed sales targets for the location(s), analyzing sales results and developing an ongoing action plan for success.
- Communicate sales results on a weekly, monthly, quarterly, and annual basis to management, recognizing market changes and team changes to recalibrate the team and team efforts for continued success.
- Schedule sales staff to ensure proper coverage and equitable rotation of staff and duty days, resolving contract or commission discrepancies as needed.
- Monitor and analyze accounts receivable, ensuring collection activities are ongoing and effective.
- Meet with client families at the time of need or on a pre-need basis, ensuring they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.
- Attend services and visitations for client families whenever possible, fostering relationships, ensuring excellent service, and developing potential referrals.
- Comply with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.
- Protect confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
- Identify and remedy all hazards at location and on grounds.
- Communication Proficiency
- Teamwork Orientation
- Detail Orientation
- Thoroughness
- Customer Service Orientation
- Time Management
- Four-year degree or equivalent combination of education and experience required.
- Bachelor's degree strongly preferred.
- Minimum of 2 years management experience; Funeral Home or Combo desired.
- Minimum of 3 years sales experience.
- Proven track record of success in inside sales production, strongly preferred.
- Demonstrated ability to build, inspire, train, and energize sales team.
- Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or lists.
- Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.
- Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces.
- Effectively utilize all sales training and techniques to fulfill production requirements.
- Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
- Ability to be proactive and willing to take initiative in all circumstances.
- Attention to detail and follow-through.
- May require the possession (or ability to obtain) an insurance license as required by applicable state law.
- Valid state-issued driver's license in good standing and acceptable driving record.
- Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
- Demonstrated willingness to participate in growing market share through community involvement.
- Able to read, write, and speak English fluently. Bilingual is a plus.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) preferred.
- Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
- Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
- Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances.
- Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
- Maintains a positive attitude and working environment through organization and communication.
- Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.