Sales Director

We are seeking a highly motivated and experienced Sales Manager to join our team at Park Lawn Memorial Group, LLC. As a Sales Manager, you will be responsible for leading our sales team to achieve sales targets and providing exceptional customer service to our clients.

• Lead and manage the sales team's performance through effective performance management, coaching, and disciplinary action.
• Recruit and train an effective sales staff.
• Develop and implement sales initiatives that motivate and energize sales team members to achieve and succeed.
• Generate sales leads through participation in the surrounding community and through civic relationships.
• Monitor and analyze sales results, including contract status, client family feedback, cancellations, etc., to develop an ongoing action plan for success.
• Communicate sales results on a weekly, monthly, quarterly, and annual basis to management.
• Recognize market changes, team changes, and operational goals and recalibrate the team and team efforts for continued success.
• Schedule sales staff to ensure proper coverage and equitable rotation of staff and duty days.
• Review and resolve contract or commission discrepancies as needed.
• Monitor and analyze accounts receivable, ensuring collection activities are ongoing and effective.
• Meet with client families at the time of need or on a pre-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.
• Attend services and visitations for client families whenever possible to foster relationships, ensure excellent service, and develop potential referrals.
• Comply with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.
• Protect confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
• Identify and remedy all hazards at location and on grounds.

• Four-year degree or equivalent combination of education and experience required.
• Bachelor's degree strongly preferred.
• Minimum of 2 years management experience; Funeral Home or Combo desired.
• Minimum of 3 years sales experience.
• Proven track record of success in inside sales production, strongly preferred.
• Demonstrated ability to build, inspire, train, and energize sales team.
• Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or lists.
• Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.
• Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces.
• Effectively utilize all sales training and techniques to fulfill production requirements.
• Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
• Ability to be proactive and willing to take initiative in all circumstances.
• Attention to detail and follow-through.
• May require the possession (or ability to obtain) an insurance license as required by applicable state law.
• Valid state-issued driver's license in good standing and acceptable driving record.

• Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Able to read, write, and speak English fluently. Bilingual is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) preferred.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.