Clinical Support Agent-XT
3 weeks ago
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. We are seeking a Clinician Support Agent to join our dynamic team at our San Francisco, CA, location/Hybrid.
This is a regular full-time position with a competitive compensation package, excellent benefits, and a chance to make a difference in patients' lives. As a Clinician Support Agent, you will be responsible for communicating with cardiac technicians and external cardiac accounts, including hospitals and clinicians, to ensure seamless care delivery.
Responsibilities Include:- Act as the primary communicator via Phone, Outlook, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals and clinicians.
- Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
- Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
- Utilize clinical case management ticket systems to respond, act, and update case status.
- Verify process notification MDN criteria and ensure completeness of reports.
- Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
- Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
- Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
- Maintain compliance with job-specific proficiency requirements.
- Undertake other duties as assigned.
We are looking for candidates who possess the following qualifications and characteristics:
- An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry.
- At minimum 2 days a week in-office attendance at our SF IDTF. Subject to change per business need.
- Able to work every other Saturday.
- Prior experience in a healthcare environment, preferably in EKG interpretation.
- Proficiency in medical terminology.
- Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
- Strong verbal and written communication skills.
- Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
- Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
- Solution-minded with independent thinking and sound judgment skills.
- Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.
- Positive attitude and team player.
This is a regular full-time position with a competitive compensation package, excellent benefits, including medical, dental, and vision insurance (all of which start on your first day), health savings account employer contributions (when enrolled in a high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability.
Additionally, we offer:
- Emotional health support for you and your loved ones
- Legal/financial / identity theft/ pet and child referral assistance
- Paid parental leave, paid holidays, travel assistance for personal trips, and PTO
- Wellness/ cultural committee/charity events
iRhythm also provides additional benefits, including 401(k) (with company match), an Employee Stock Purchase Plan, a pet insurance discount, unlimited Linked In Learning classes, and so much more
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