Automotive Service Advisor
1 week ago
Peter Boulware Toyota is a community-minded family business dedicated to providing exceptional customer service. Our team is committed to enhancing the pursuit and maintenance of transportation needs for all customers.
We offer a comprehensive package of benefits, including paid holidays and a spectacular work environment. To continue our pursuit of being the best, we invite serious professionals to consider joining our team.
Job SummaryInitiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Responsibilities- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- One year professional Customer Service Experience.
- Proficiency with computers, mobile applications and technology.
- Ability to communicate complex technical concepts to customers.
- Previous experience as an automotive Service Advisor and a working knowledge of automobiles.
- Prior automobile sales experience
- Prior automobile technician experience
- A certification through the National Institute for Automotive Service Excellence
- Retail experience.
- Experience with any Toyota facility will be a plus
- Toyota certifications will be a plus
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