Lead Bell Person

2 months ago

Vail, Colorado, United States Vail Resorts Full time

Job Summary:

The Lead Bell Person is responsible for overseeing the daily operations of the Bell/Valet team. This includes ensuring the safe and efficient relocation of guest automobiles to designated parking locations. The Lead Bell Person is also responsible for ensuring the timely delivery and retrieval of guest luggage by all team members. This position will assign and instruct Bell/Valet team members in details of work, observe/assist in performance, and encourage adherence to standard operating procedures.

Key Responsibilities:

  • Work with the Guest Services Captain and Guest Services Manager to maximize revenue and minimize expenses while providing the highest level of guest service.
  • Communicate effectively in writing and verbally to provide direction to staff.
  • Handle any guest comments or claims, providing exceptional service and resolution.
  • Observe performance of team members, celebrate exceptional service, and encourage improvement where needed.
  • Assist in the training, supervision, and evaluation of Guest Services team members.
  • Greet customers, park and secure vehicles, including locking doors and closing all hatches and windows.
  • Function as a key associate providing the 1st impression of the hotel to each guest and train Guest Service team members to emulate the same 1st impression.
  • Manage the maintenance and sanitation of the garage during the shift to ensure a safe work environment, compliance with applicable regulations, and protection of the physical asset.
  • Perform the tasks of employees supervised when needed to facilitate service and for training purposes.
  • Act as driver for company vehicles as needed.
  • Provide guest services in a highly professional manner, exceeding guest expectations at all times, by creating the WOW experience.
  • Support the orientation training of new associates.
  • Focus on providing world-class service for every guest at every opportunity.
  • Train, mentor, and nurture associates to remember that guests' needs come first.
  • Coordinate the assistance of luggage to and from rooms.
  • Organize team members to respective stations, providing a continuous presence for guest touchpoint and prompt service.
  • Responsible for revenue auditing, verifying that all parking revenue is posted nightly and that the integrity of the department's finances are maintained.
  • Confirm that packages, when received, are being documented and delivered to respective guests.
  • Ensure that the shuttle is operated in accordance with guest needs, with accurate time estimations provided to guests upon request.
  • Complete shift checklists with all tasks completed to the highest standard.
  • Maintain a high level of professionalism within your appearance, demeanor, and performance.
  • Create the WOW factor at their first impression - arrival at the hotel.
  • Be aware of VIP guests and communicate this to staff.
  • Ensure associates are in 100% compliance to uniform standards.
  • Able to work a flexible schedule, including weekends and holidays as required.

Requirements:

  • Detail-oriented on assigned tasks and the ability to follow through to a conclusion.
  • Strong communication skills, must be able to communicate in English.
  • Ability to take ownership of projects and drive production through completion.
  • Ability to work successfully in a strong team environment.
  • Ability to learn new systems quickly - required.
  • At least 1 year's previous supervisory experience required.
  • CO Driver's License preferred, satisfactory driving record required.
  • At least 21 years old.
  • Must be able to lift 50lbs regularly.
  • Must be comfortable working in an outdoor environment.

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