Customer Success Executive

4 days ago


North Chicago, Illinois, United States Abbott Full time
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Job Summary

We are seeking a highly skilled Customer Success Executive to join our Digital Solutions Division. As a key member of our team, you will be responsible for developing, retaining, and growing our existing customer base for our EHR-based care pathway program that improves healthcare delivery efficiency across the cardiovascular disease continuum.

Key Responsibilities
  • Partner with the Digital Solutions Sales and Implementation teams, as well as the commercial field teams to ensure overall program and customer relationship success.
  • Facilitate the adoption of best practices tailored to the customer's business goals and objectives, and IT roadmap.
  • Build trust and create meaningful relationships among champions and key executives within each account.
  • Retain and grow accounts while mitigating risk.
  • Ensure each client understands the ROI/value delivered to their business through conducting virtual or on-site business reviews that align to the clients business goals and objectives.
  • Identify product improvements or new solution development opportunities by incorporating key learnings from our customers, industry trends, market activities, and competitors.
Requirements
  • BA/BS in Business, Life Sciences, Nursing or related field
  • MBA or MHA strongly preferred
  • At least 3-5 years account management experience, preferably in cardiovascular
  • Prior clinical, administrative, or IT operations experience in a hospital system, leadership position preferred
  • Basic knowledge of Electronic Health Record systems (EHR), e.g. Epic, Cerner
  • Strong empathy for customers AND passion for account growth
  • Strong understanding of value drivers in recurring revenue business models
  • Successful candidates will be innovative, persuasive, creative and have a genuine curiosity in their clients business
About Us

Abbott is an Equal Opportunity Employer, committed to employee diversity. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please contact us.



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