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Public Storage Team Member

2 months ago


Forest Park, Georgia, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and exceeding their expectations.

Key Responsibilities
  • Assess customer storage needs and provide personalized solutions, including selling packing and moving supplies.
  • Conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent.
  • Audit cash drawers and make bank deposits, maintaining accurate financial records.
  • Communicate with customers to resolve issues, answer questions, and provide updates on their storage accounts.
  • Work independently at multiple locations, spending time both inside and outside, to provide excellent customer service and ensure a positive experience.
Requirements
  • 1-2 years of experience in a customer-facing role, preferably in a sales or service environment.
  • Ability to transport, lift, and move items weighing up to 35 pounds, and spend up to 50% of time in outdoor environments.
  • Excellent communication and problem-solving skills, with a strong focus on customer satisfaction.
  • Valid driver's license and reliable vehicle for travel between locations and work-related tasks.
What We Offer
  • Competitive hourly rate of $13.00.
  • Flexible and full-time schedules, with opportunities for career growth and advancement.
  • Total Rewards package, including medical, dental, vision, 401k with match, paid time off, sick time, and flex spending.
  • Company-paid life, accidental death insurance, and exclusive vendor discounts.
  • Mileage reimbursement for work-related travel.
  • On-site company housing available at many locations (performance and tenure required for eligibility).
About Us

Public Storage is the self-storage industry leader, recognized as a Great Place to Work by the Great Place to Work Institute. Our employees have voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.