Operations Market Leader

2 weeks ago

Richmond, Virginia, United States Metropolis Full time
Job Overview

Metropolis is seeking a seasoned Operations Market Leader to oversee and support the operations in an assigned territory. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of success in multi-site operations management.

The Operations Market Leader will be responsible for ensuring that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. Additionally, the successful candidate will maintain client relationships and continue business development in the assigned territory.

Key Responsibilities:

  • Hire, train, manage, and provide leadership for a team
  • Create, implement, and manage forecasting, planning, and budgeting process for assigned portfolio
  • Control spending and keep expenses within approved budget
  • Maintain maintenance control documents while meeting maintenance goals
  • Ensure work environments are safe for team members and customers; promote safe work practices by conducting safety audits and coaching individual staff members
  • Ensure all client operational documentation is complete and recorded for client and Metropolis records
  • Ensure Metropolis' standards of Customer Service are met by all team members in assigned territory
  • Communicate and explain new directives, policies, or procedures to operations team
  • Project a positive image of the organization to employees, customers, industry, and community
  • Conduct performance evaluations that are timely and constructive
  • Develop and market new business within assigned territory
  • Assist with the development and facilitation of the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, and client presentations
  • Perform other duties as necessary

Essential Functions:

  • Incumbent must be able to
    • Stand for up to six (6) consecutive hours
    • Work outdoors in all weather conditions
    • Communicate effectively in written and spoken English with team members, clients, and customers
    • Perceive the nature of sounds at normal speaking levels with or without correction and receive detailed information through oral communication, and to make the discriminations in sound.

Position Qualifications:

  • Ability to plan and manage time for multiple tasks to meet established deadlines
  • Strong interpersonal skills; frequently communicate with team members and clients; must be able to exchange accurate information
  • Able to detect safety concerns and adjust accordingly
  • Must be able to communicate effectively in both written and verbal form
  • Must maintain confidentiality of all work-related information
  • Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
  • Good work habits and willingness to work extended hours if requested to complete a job when required

Education and Experience:

  • High School Diploma or GED required; Bachelor's degree preferred
  • At least five (5) years of related business experience in multi-site operations management required
  • Experience in developing a request for proposal (RFP) strongly desired
  • Intermediate or better proficiency with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) required

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Benefits: Medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

#LI-RH1 #LI-Hybrid

Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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