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Resort Host/Hostess

1 month ago

KailuaKona, Hawaii, United States Four Seasons Hotels Limited Full time
About Four Seasons

We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners. Our team members around the world create amazing experiences through a commitment to luxury with genuine heart.

We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with the same respect and kindness we would want for ourselves.

Our purpose is to create impressions that will stay with our guests for a lifetime, and we believe this comes from our genuine connection to the people and world around us.

About the Location

Our resort is situated on a stunning oceanfront property, surrounded by white-sand beaches and black-lava landscapes. We are perfectly positioned for all kinds of island adventures.

The spirit of Hawaii informs every detail of our idyllic retreat, from its long-held traditions to its inspired art.

Job Summary

We are seeking a Host/Hostess who shares our passion for excellence and infuses enthusiasm into everything they do. Our ideal candidate will have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.

Key Responsibilities
  • Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
  • Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
  • Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
  • Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently.
  • Inspect and maintain daily menus to ensure quality, condition, and appearance while developing a complete working knowledge of all menu items and daily specials.
Requirements
  • Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage.
  • Six to twelve months of restaurant, food and beverage, or equivalent experience is required.
  • Successful candidate must possess legal work authorization in the United States.
  • Weekend & Holiday availability required.
Benefits
  • Hourly Rate: $24.87
  • An on-site Physical Therapist
  • 24-hour access to Indoor and Outdoor Gym
  • Holiday, Vacation & Sick pay
  • Robust Benefit Plan
  • Company Match 401K Plan
  • Laundered Employee Uniform
  • Free employee meals prepared by the Four Seasons Culinary 'Ohana
  • Complimentary stays at Four Seasons Worldwide
  • Training and Development Opportunities
  • Employee Recognition Programs

We look forward to receiving your application. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.