Luxury Guest Experience Specialist

3 weeks ago


Sens, Bourgogne-Franche-Comté, United States Wynn Resorts Full time
Job Description

At Wynn Resorts, we are seeking a highly skilled and experienced Concierge to join our team. As a Concierge, you will be responsible for providing exceptional service to our guests, anticipating their needs, and exceeding their expectations.

The ideal candidate will have a strong background in customer service, problem-solving, and decision-making. You will be able to work effectively in a team environment, maintain a high level of confidentiality, and possess excellent communication and presentation skills.

Key Responsibilities:

  • Provide personalized services to guests, including restaurant reservations, show tickets, transportation, shopping, and spa & salon services.
  • Anticipate and meet the needs of guests, ensuring a seamless and enjoyable experience.
  • Resolve guest issues in a timely and professional manner.
  • Maintain a high level of knowledge about local shopping, entertainment, dining, and business venues.
  • Develop and maintain relationships with local establishments to facilitate guest requests.

Requirements:

  • Two years of prior experience as a concierge at a luxury resort property or residential property.
  • Strong problem-solving and decision-making skills.
  • Excellent organizational, interpersonal, and administrative skills.
  • Ability to work all shifts and flex schedule based on business demands.
  • Strong customer service skills and ability to deal with problems involving guests and operational issues.

Preferred Qualifications:

  • Membership in the Les Clefs d'Or, Southern Nevada Hotel Concierge Association.
  • Notary Public in the State of Nevada.
  • Prior knowledge of systems such as Go Concierge, Guestbridge, HotSOS, Market Metrix, Opera, and Open Tee.

About Wynn Resorts:

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.



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