Luxury Guest Experience Specialist
3 weeks ago
At Wynn Resorts, we are seeking a highly skilled and experienced Concierge to join our team. As a Concierge, you will be responsible for providing exceptional service to our guests, anticipating their needs, and exceeding their expectations.
The ideal candidate will have a strong background in customer service, problem-solving, and decision-making. You will be able to work effectively in a team environment, maintain a high level of confidentiality, and possess excellent communication and presentation skills.
Key Responsibilities:
- Provide personalized services to guests, including restaurant reservations, show tickets, transportation, shopping, and spa & salon services.
- Anticipate and meet the needs of guests, ensuring a seamless and enjoyable experience.
- Resolve guest issues in a timely and professional manner.
- Maintain a high level of knowledge about local shopping, entertainment, dining, and business venues.
- Develop and maintain relationships with local establishments to facilitate guest requests.
Requirements:
- Two years of prior experience as a concierge at a luxury resort property or residential property.
- Strong problem-solving and decision-making skills.
- Excellent organizational, interpersonal, and administrative skills.
- Ability to work all shifts and flex schedule based on business demands.
- Strong customer service skills and ability to deal with problems involving guests and operational issues.
Preferred Qualifications:
- Membership in the Les Clefs d'Or, Southern Nevada Hotel Concierge Association.
- Notary Public in the State of Nevada.
- Prior knowledge of systems such as Go Concierge, Guestbridge, HotSOS, Market Metrix, Opera, and Open Tee.
About Wynn Resorts:
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.
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