Retail Banking Associate

2 days ago


Union, Kentucky, United States Fifth Third Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Personal Banker to join our team at Fifth Third Bank. As a key member of our platform staff, you will be responsible for providing exceptional customer experiences and cultivating long-lasting relationships with existing and prospective customers.

Key Responsibilities
  • Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts.
  • Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice.
  • Maintain working knowledge of products, services, and processes offered.
  • Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved.
  • Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
Requirements
  • High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
  • Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
  • Ability to professionally represent Fifth Third Bank in verbal and written communication.
  • Exhibits business acumen.
  • Demonstrated ability in making sound decisions.
Working Conditions
  • Normal office environment.
  • Extending viewing of computer screens.


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