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Assistant Manager

2 months ago

Lake Wales, Florida, United States Regal Entertainment Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Manager to join our team at Regal Entertainment. As a key member of our theatre operations team, you will be responsible for leading and coaching a team of employees to provide exceptional customer experiences, ensuring the smooth operation of our theatres, and driving business growth.

Key Responsibilities
  • Theatre Operations: Oversee the day-to-day operations of the theatre, including supervising employees, managing theatre maintenance, and ensuring compliance with company policies and procedures.
  • Customer Experience: Lead efforts to deliver exceptional customer experiences, including ensuring guest satisfaction, resolving customer complaints, and implementing initiatives to improve customer engagement.
  • Team Leadership: Coach, develop, and motivate a team of employees to achieve business objectives, including training and developing employees, setting performance goals, and conducting performance evaluations.
  • Business Growth: Identify opportunities to drive business growth, including developing and implementing marketing strategies, managing budgets, and analyzing sales data to inform business decisions.
  • Regulatory Compliance: Ensure compliance with all relevant laws, regulations, and company policies, including those related to employee safety, customer data protection, and financial reporting.
Requirements
  • Education: High school diploma or equivalent required; degree in business administration, hospitality, or related field preferred.
  • Experience: At least three months of supervisory experience or six months of theatre experience with completion of Cast Certification Program.
  • Skills: Proven leadership and management skills, excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic office software and tools.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.