Customer Service Representative

6 days ago


Memphis, Tennessee, United States Raymond James Full time

**About Us:**

Raymond James is a leading financial services company that values innovation, teamwork, and customer satisfaction.

We are seeking an experienced Customer Service Representative - Financial Operations to join our team in a hybrid work environment. As a key member of our operations team, you will provide exceptional support to our customers, ensuring seamless interactions and timely resolutions to their queries.

**Job Summary:**

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing expert advice on managed accounts. You will work closely with our Asset Management Services (AMS) division to ensure accurate account maintenance and service delivery.

Key Responsibilities:

  • Respond to customer calls, emails, and requests in a timely and professional manner.
  • Resolve customer complaints and concerns through active listening and effective problem-solving.
  • Maintain accurate records and data files, ensuring up-to-date information on customer accounts.
  • Collaborate with AMS to process transactions, resolve discrepancies, and maintain account integrity.
  • Communicate effectively with internal stakeholders, including branches and advisors, to ensure seamless service delivery.

Requirements:

  • Bachelor's degree or equivalent experience in customer service or a related field.
  • Minimum 2 years of experience in financial services, customer-facing roles, or relevant industries.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work in a fast-paced environment with changing priorities and deadlines.
  • Familiarity with office software applications, including Microsoft Office and Google Suite.

About the Role:

This is a full-time position, offering a competitive salary range of $45,000 - $65,000 per annum, depending on experience. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply.



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