Customer Service Representative
2 days ago
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative - Automotive Expert. The ideal candidate will have exceptional organizational skills, the ability to multitask in a fast-paced environment, and provide excellent service to customers.
Responsibilities- Manage customer inquiries and respond promptly with helpful information.
- Coordinate service requests to ensure timely and efficient resolution.
- Schedule appointments and dispatch service technicians as needed.
- Maintain accurate records of service activities.
- Collaborate with internal teams to optimize service delivery.
- Assist with billing and invoicing processes.
- Handle customer complaints professionally and resolve issues promptly.
- Provide administrative support to ensure smooth operations.
- 1+ year of automotive knowledge to assist customers with repair questions.
- Previous customer service experience is preferred.
- Strong organizational and time management skills.
- Proficiency in using computer systems and software.
- Ability to remain calm under pressure.
- Excellent verbal and written communication skills.
- Attention to detail and problem-solving abilities.
The estimated salary for this position is $45,000 - $65,000 per year, depending on experience. If you are a motivated and detail-oriented individual who excels in providing exceptional customer service, we encourage you to apply.
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Customer Service Representative
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Customer Service Representative Position
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Customer Service Representative
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