Insurance Customer Advocate

6 days ago


Mountain View, California, United States Du Vo - State Farm Agent Full time
Job Overview

Du Vo - State Farm Agent seeks a highly motivated and customer-focused Insurance Customer Advocate to join their team. As an advocate, you will play a critical role in generating exceptional client experiences that reinforce the growth of a successful insurance agency.

About the Role

We are looking for a talented individual with excellent communication skills, attention to detail, and a desire to help people. In this role, you will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Key Responsibilities
  • Establish strong relationships with customers and follow up with them as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Utilize exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Requirements
  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
What We Offer
  • Competitive hourly pay plus commission/bonus structure.
  • Growth potential/Opportunity for advancement within the office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.
Estimated Salary: $40,000 - $60,000 per year

This estimated salary range is based on national averages and may vary depending on location, experience, and performance. If you are a driven and sales-minded individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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