Technical Program Manager

6 days ago


Washington, Washington, D.C., United States Qualtrics Full time
About Qualtrics

Qualtrics is a software company that creates solutions for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. Our Experience Management category serves over 18K clients globally.

About the Role

The XM Success Team at Qualtrics is responsible for assisting customers throughout their lifecycle, helping them unlock the most value from our products and services. As a Technical Account Manager, you will provide white-glove support to some of our largest customers, executing technical revisions to meet their needs and ensuring optimal utilization and impact of programs.

Responsibilities
  • Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on behalf of clients
  • Become an expert in the company's platform capabilities and understand clients' platform needs
  • Help clients optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible
Requirements
  • Bachelor's degree from a competitive university
  • 1-2 years experience working in a technical, consulting, or client-facing role
  • Ability to articulate technical concepts to a non-technical audience
About Benefits

Qualtrics offers a supportive environment with opportunities to work both autonomously and collaboratively. We have a fun, inviting, and inclusive work environment made up of passionate, kind, and smart people who exemplify what it means to be a team. Some of our benefits include:

  • In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices)
  • Relocation bonus for out-of-state applicants
  • 30 paid days off: 15 PTO days + 5 Wellness Days + 10 Holiday Closures (additional PTO with tenure)
Pay Transparency Range

The estimated salary for this position is $59,500-$112,500 USD per year.



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