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Customer Service Representative

2 months ago

Fort Worth, Texas, United States The UPS Store Full time

About The UPS Store

The UPS Store is an independently owned and operated retail location that offers a wide range of business services. As a retail location, we provide services including shipping, packing, printing, mail receiving, faxing, and additional business services.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Sales Associate. The ideal candidate will have previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance.

Key Responsibilities

  • Deliver Outstanding Customer Service
    • Provide exceptional customer service to walk-in customers and telephone inquiries
    • Practice good listening skills with customers, team members, and leadership
  • Take Ownership of Customer Shipping Needs
    • Take ownership of the customer's shipping needs and offer viable solutions
    • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate Equipment and Software
    • Operate all equipment, software, and devices in an expert fashion
    • Be willing to teach others
  • Maintain a Clean and Organized Workspace
    • Maintain a clean, organized, and safe working environment

Qualifications

  • Education
    • High school diploma or GED required
  • Experience
    • Retail/customer service experience
  • Skills
    • Good communication and people skills
    • Able to cross-sell and up-sell products and services
    • Strong computer skills, including Microsoft Office and Adobe Suites
    • Outstanding phone skills
    • Strong verbal and written communication skills, including spelling and math
    • Prompt, reliable, and responsible
    • Able to lift 40+ pounds