Center Management Director
3 days ago
About Us
We are a leading provider of parking services, dedicated to helping people and companies thrive in a global environment. Our mission is to provide exceptional customer experiences while promoting employee growth and development.
What You Will Do
You will be responsible for creating a collaborative environment where all RMC associates have clear goals, are inspired to deliver their best work individually and as a team, and are effectively coached and developed to maximize their potential. You will oversee intercom & phone queue operations, including inbound call handling, call quality, and customer service standards. Additionally, you will mediate, respond to, and resolve escalated and highly sensitive Customer issues.
Responsibilities
- Develop and implement policies and procedures to improve call center efficiency, productivity, and quality.
- Monitor and analyze RMC performance metrics to identify areas for improvement and take corrective action as needed.
- Train, coach, and mentor associates to improve their customer service skills.
- Collaborate with cross-functional teams to develop and implement strategies to enhance the customer experience.
- Develop effective relationships with business leaders and teammates, and a deep understanding of our business and culture.
- Prepare and present reports on call center performance to senior management.
Requirements
This role requires a dependable, self-starter with advanced problem-solving skills and at least 2 years' proven management experience. A Bachelor's degree or equivalent work experience is preferred. Experience working with remote teams is a plus. You must be able to analyze data, identify trends, and make data-driven decisions. We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.
-
Clinical Operations Director
3 weeks ago
Washington, Washington, D.C., United States MEDSTAR HEALTH Full timeClinical Operations Director - Cancer CenterEstimated Salary: $118,331 - $230,172 per yearAbout the Role:We are seeking a highly skilled Clinical Operations Director to lead our Cancer Center team. This is a unique opportunity to work in a dynamic environment and make a significant impact on patient care.Key Responsibilities:Oversee the clinical and...
-
Washington, Washington, D.C., United States Samuel Contract Staffing LLC Full timeOpportunity OverviewSamuel Contract Staffing LLC is seeking a Medical Director to join our team at a state-of-the-art plasma donation center in West Columbia, SC. As a key member of our staff, you will provide clinical oversight, chart review, and lab analysis for this stand-alone Plasmapheresis clinic.About the RoleThe ideal candidate will be licensed to...
-
Health Center Director I Leadership Role
3 weeks ago
Washington, Washington, D.C., United States Unity Health Care. Full timeJob OverviewWe are seeking an experienced and mission-driven Health Center Director to oversee the daily operations of our School-Based Health Centers. The ideal candidate will have a strong background in nursing, leadership, and administration, with experience working with underserved populations.
-
Data Center Development Manager
5 days ago
Washington, Washington, D.C., United States Piper Maddox Full timeAbout Piper MaddoxPiper Maddox is a leading developer of renewable energy projects and data centers in the US. With a strong presence in key markets, we're committed to delivering high-quality solutions that meet our clients' needs.Job DescriptionWe're seeking an experienced Director, Data Centers to join our team. As a key member of our development team,...
-
Washington, Washington, D.C., United States Brady Center to Prevent Gun Violence Full timeWe are seeking a highly skilled Director of Fundraising and Leadership Development to join our team at the Brady Center to Prevent Gun Violence. As a key member of our development team, you will be responsible for managing our Northern California Leadership Council and National Leadership Council, as well as planning and executing high-quality fundraising...
-
Executive Culinary Director
3 weeks ago
Washington, Washington, D.C., United States Perkins Management Services Company Full timeJob OverviewWe are seeking a highly skilled Executive Culinary Director to lead our culinary team at Perkins Management Services Company.The ideal candidate will have 1-3 years of food service experience as a chef with managerial experience and be able to work independently. ServSafe Certification is required.
-
IT Project Director
3 weeks ago
Washington, Washington, D.C., United States Innovative Management & Technology Services Full timeJob Title: IT Project DirectorLocation: Washington, DCSalary: $120,000 - $180,000 per yearJob DescriptionThis position is ideal for a skilled project manager with strong background in Federal Bureau of Investigation (FBI) operations and help desk experience.Manage projects effectively ensuring alignment with FBI guidelines while enhancing user support...
-
Campaigns Strategy Director
30 minutes ago
Washington, Washington, D.C., United States Strategic Organizing Center Full timeJob OverviewThe Strategic Organizing Center (SOC) is a leading force in advocating for workers' rights and corporate reform. We are seeking an experienced Campaigns Strategy Director to lead our efforts in challenging America's largest corporations to take responsibility for their business practices.About the PositionThis role will be an integral part of our...
-
Washington, Washington, D.C., United States Elaine Ellis Center of Health Full timeAbout the RoleWe are seeking an experienced Senior Medical Director and OB/GYN to join our team at Elaine Ellis Center of Health. This is a unique opportunity to lead and manage our healthcare services, ensuring high-quality patient care and outcomes.
-
Medical Director and OB/GYN Specialist
17 hours ago
Washington, Washington, D.C., United States Elaine Ellis Center of Health Full timeJob SummaryElaine Ellis Center of Health is seeking an experienced Medical Director and OB/GYN Specialist to lead our healthcare team. The ideal candidate will have a strong background in Chief Medical Officer experience and licensure in both DC and Maryland.This position involves direct supervision, quality assurance, and process improvement initiatives....
-
Facilities Management Director
3 weeks ago
Washington, Washington, D.C., United States Crothall Healthcare Full timeAt Crothall Healthcare, we are committed to providing exceptional support services exclusively to the healthcare industry.We offer a competitive salary of $92,000.00 to $110,000.00 annually for this dynamic position.Job OverviewThis is an exciting opportunity to join our team as a Facilities Program Manager. As a key member of our operations team, you will...
-
Construction Management Director
2 days ago
Washington, Washington, D.C., United States Wainwright Talent Partners Full timeJob Title: Construction Management DirectorOverview: Wainwright Talent Partners seeks an experienced Construction Management Director to lead our construction projects from inception to completion. This role requires a seasoned professional with excellent leadership, organizational, and communication skills.Salary: $120,000 - $150,000 per annum, depending on...
-
Program Management Director
3 weeks ago
Washington, Washington, D.C., United States Strategic Resolution Experts (SRE) Full timeJob OverviewWe are seeking a seasoned Program Management Director to lead multiple task order contracts across various customers for Strategic Resolution Experts (SRE). As a key member of our team, you will be responsible for program management, leadership development, coaching, facilitation, and organizational change management.
-
Washington, Washington, D.C., United States Trinity College Full timeJob SummaryWe are seeking a highly skilled Clinical Simulation Director and Operations Manager to join our team at Trinity Washington University.About UsTrinity Washington University is a comprehensive university in the Nation's capital, offering a broad range of educational programs that prepare students across the lifespan for the intellectual, ethical,...
-
Research Director
5 days ago
Washington, Washington, D.C., United States ASHLIN Management Group, Inc. Full timeJob SummaryWe are seeking a highly skilled Research Director - CTE Program Evaluation to lead our grant-funded CTE Research Team. This role is centered around evaluating the causal impact of career development opportunities provided by CTE programs, within local school districts, offered at the secondary education level.The ideal candidate will be...
-
Program Manager Director
3 weeks ago
Washington, Washington, D.C., United States Acquisition Experts, LLC Full timeLead a Team of ProfessionalsWe are seeking a highly skilled Program Manager Director to lead a team of professionals in providing support services to assist the United States Coast Guard (USCG) Director of Contracting and Procurement (CG-91) with contracting tasks.This position is based in Washington, D.C. with a hybrid work schedule anticipating two (2)...
-
Director of Operations and Management
7 days ago
Washington, Washington, D.C., United States The Clayton Washington D.C. Full timeJob DescriptionThe Director of Operations and Management is a key position at The Clayton Washington D.C., responsible for overseeing the daily operations of this high-end lounge and event space in downtown Washington D.C. This role requires strong leadership, organizational, and communication skills to ensure seamless execution of events and maintain...
-
Culinary Operations Manager
1 week ago
Washington, Washington, D.C., United States Perkins Management Services Company Full timeFood Service Director Job SummaryWe are seeking a highly motivated and experienced Food Service Director to join our team at Perkins Management Services Company.The ideal candidate will have 1-3 years of food service experience as a chef with managerial experience and be able to work independently. Serv Safe Certification is required.Key...
-
Educational Assessment Specialist
3 weeks ago
Washington, Washington, D.C., United States Odle Management Full timeThe Educational Assessment Specialist will play a pivotal role in preparing young people for the workforce by administering adult basic education tests (TABE) to students. This salaried, exempt position reports to the Academic Manager and is responsible for determining students\' initial, interim, and final reading and math performance achievement levels and...
-
Risk Management Director
3 weeks ago
Washington, Washington, D.C., United States FAS Full timeAt the Federation of American Scientists (FAS), we're seeking a highly skilled Risk Management Director to join our Global Risk team. This exciting role offers the opportunity to make a meaningful impact in shaping public policy and advancing our organization's mission.The successful candidate will possess strong project management experience, with a proven...