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Customer Service Representative

2 months ago

Denton Texas, United States HomeTeam Pest Defense Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences that drive customer satisfaction and loyalty.

Key Responsibilities
  • Provide positive customer experiences that significantly impact customer satisfaction and loyalty.
  • Communicate effectively with internal and external customers to resolve issues and provide solutions.
  • Provide information to prospects and initiate new services.
  • Answer questions, research problems, resolve issues, and provide pricing and scheduling information to customers.
  • Interact with customers and prospects to schedule pest and builder-related services using our Route Point software.
  • Resolve customer problems with invoices and billing questions.
  • Conduct telephone conversations with customers to resolve issues in a professional manner.
  • Enter service-related notes in our system software.
  • Provide general marketing information to prospects and customers as requested.
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
  • Maintain customer files on our computer and in our filing system.
  • Validate technician paperwork for completeness and accuracy.
  • File technician paperwork in customer files.
  • Update notes in our system with technician and other employee customer information.
  • Print, distribute, and review service tickets for technicians.
  • Have a basic knowledge of technician job processes and company treatment processes.
  • Properly follow HomeTeam Pest Defense telephone etiquette procedures.
  • Ability to calm and diffuse angry customers.
  • Escalate appropriate inquiries or problems to managers.
  • Collect and reconcile payments received by technicians.
What We Offer
  • Competitive pay and bonus structure.
  • Comprehensive benefits package including medical, dental, vision, and life insurance.
  • 401(k) plan with company match up to 6%.
  • Employee stock purchase plan.
  • Paid Time off and holidays.
  • Employee discounts.
  • Tuition reimbursement.
  • Dependent scholarship awards.
  • An opportunity to advance within the company.
  • Recognition for a job well done.
  • A friendly work environment.
  • Employee referral bonuses.
  • The opportunity for professional growth and respect that comes from working for an industry leader.
About HomeTeam Pest Defense

HomeTeam Pest Defense is the #1 pest management company to homebuilders. We currently perform over 2,000,000 services a year and have exclusive technology with our unique Taexx built-in pest control system during a home's construction. The pest management industry is growing and is a recession-resistant line of business. We are financially stable and growing as a subsidiary of (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications
  • Minimum Requirements:
  • Must have 1 year of previous customer service experience.
  • Entry-level customer service skills and techniques.
  • Basic/entry-level understanding of computers.
  • Entry-level skill on use of company telephone features and how to use them.
  • Must be 18 years or older with a high school diploma or GED.