Customer Service Representative

1 month ago


Denton, United States HomeTeam Pest Defense Full time

Overview:

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next all-star player.

Apply in minutes from your mobile phone

Responsibilities:

As a HomeTeam Customer Service Representative, you can expect to:

Provide positive customer experiences that significantly affect the customers likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.

  • Provide information to prospects and initiate new service
  • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
  • Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
  • Resolving customer problems with invoices and billing questions
  • Conduct telephone conversations with customers about issues surrounding their service in a professional manner
  • Enter service-related notes in system software
  • Provide general marketing information to prospects and customers as requested
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
  • Maintain customer files on computer and in filing system
  • Validate technician paperwork for completeness and accuracy
  • File Technician paperwork in customer files
  • Update notes in system with technician and other employee customer information
  • Print, distribute, and review service tickets for technicians
  • Have a basic knowledge of technicians job and processes of company's treatment processes
  • Properly follow HomeTeam Pest Defense telephone etiquette procedures
  • Ability to calm and diffuse angry customers
  • Escalate appropriate inquiries or problems to managers
  • Collect and reconcile payments received by technicians

Theres plenty of perks too

  • Competitive pay $$ plus bonus
  • $35K Annually
  • Comprehensive benefits package including medical, dental, vision
  • Company paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid Time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

  • HomeTeam is the #1 pest management company to homebuilders
  • Currently performs more the 2,000,000 services a year
  • The company has exclusive technology with its unique Taexx built-in pest control system during a homes construction
  • Pest Management Industry is growing and is a recession resistant line of business
  • Womens Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Qualifications:

Minimum Requirements:

  • Must have 1 year of previous customer service experience
  • Entry level customer service skill and technique
  • Basic / entry level understanding of computers
  • Entry level skill on use of company telephone features and how to use them
  • Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer



  • Denton, United States Caliber Collision Repair Services Full time

    Service Center. West Denton. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal a Customer Service Representative, Customer Service, Representative, Retail, Service


  • Denton, United States City of Denton TX Full time

    This requisition expires on July 22, 2024, but may close earlier if the position is filled prior to the expiration date. Responsible for assisting City of Denton customers by phone, electronically, and in person with payments, inquiries, and service Customer Service, Customer Service Representative, Representative, Waste, Operations, Payment, Retail


  • Denton, United States VINCI Facilities Full time

    **Customer Services Representative** **Customer Services Representative** **Sub Division: FMPC** **Location: Denton** **Contract Type: Permanent** **Hours: Full Time - 37.5 hours - Variable Shift Pattern** **Purpose of Role** We are currently looking to recruit a Customer Service Representative to join the helpdesk team in Denton **Job Description** The...


  • Denton, Texas, United States Great Western Dining Service Inc Full time

    Job OverviewGreat Western Dining Service, Inc. is a leading provider of dining services to various institutions and organizations. We are seeking a highly motivated and detail-oriented individual to join our team as a Cashier.Key ResponsibilitiesCash Handling: Operate the cash register or Point of Sale Station (POS) with accuracy and efficiency, handling...


  • Denton, United States U-Haul Full time

    Location: 24246 Shore Hwy, Denton, Maryland 21629 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Denton, United States U-Haul Full time

    Location: 24246 Shore Hwy, Denton, Maryland 21629 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Denton, United States PSG Global Solutions Careers Full time

    Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Customer Service Representative, working in Manufacturing industry in Denton, Texas, 76207, United States. Our client has immediate openings for a Customer Service Representative at our facility conveniently located in...


  • Denton, Texas, United States TravelCenters of America Full time

    Job Summary:We are seeking a skilled and enthusiastic Customer Service Representative to join our team at TravelCenters of America. As a Fast Food Crew Member, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide courteous and efficient service to customers in a...


  • Denton, United States Forcehomeservices Full time

    * Denton, TX, USA * competitive * Full Time *medical/dental coverage, 401K, life insurance, vision insurance, vacation accrual from the 1st day, AND performance bonuses! We have monthly company breakfasts, employee appreciation events throughout the year, and incentives for all employees* of **Denton, TX** is looking for an energetic **full-time...


  • Denton, Texas, United States DATCU Full time

    About DATCUDATCU is a not-for-profit financial institution that has been serving the community since 1936. We are committed to helping our members achieve their financial goals and providing a positive work environment for our employees.Average Day on the JobAs a Call Center Representative, you will be interacting with our members via phone on a daily basis....


  • Denton, Texas, United States Massage Envy Franchising, LLC Full time

    Position OverviewAre you passionate about assisting others?Do you excel in sales and customer service, and wish to leverage your skills for a positive impact? If so, we invite you to consider a role with Massage Envy, a leader in accessible massage and skincare. As a sales and customer service representative at our franchised location, you will become part...


  • Denton, United States Texas Republic Insurance Agency Full time

    Job DescriptionJob DescriptionOur office is rapidly growing and we are looking to hirethe right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for...


  • Denton, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...


  • Denton, Texas, United States PSG Global Solutions Careers Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at PSG Global Solutions Careers. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and provide detailed information...


  • Denton, Maryland, United States U-Haul Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAssist customers with U-Haul products...


  • Denton, Maryland, United States Food Lion Full time

    Job Title: Customer LeadJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Lead. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store...


  • Denton, Texas, United States Ricardo Sempertegui - State Farm Agent Full time

    Job DescriptionPosition OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Staff Assistant at Ricardo Sempertegui - State Farm Agent. As a Staff Assistant, you will play a critical role in helping our customers achieve their insurance and financial goals.Key Responsibilities:Establish and maintain strong...


  • Denton, Texas, United States ESAB Group, Inc. Full time

    The Customer Care Associate will maintain long-term, trusting relationships with our customers by offering end-to-end customer support. The CCA ensures proper follow-up and follow-through for successful resolution of customer inquiries to deliver an excellent customer experience for ESAB's internal and external customers.**Key Responsibilities**• Maintain...


  • Denton, Texas, United States PointBank Full time

    About the Role:We are seeking a highly motivated and customer-focused Part-time Bank Teller to join our team at PointBank. As a key member of our branch team, you will be responsible for providing exceptional customer service, promoting and selling bank products and services, and ensuring the smooth operation of our branch.Key Responsibilities:Provide...


  • Denton, United States ESAB Group, Inc. Full time

    Job Description **Position Overview** The customer service representative will maintain long-term, trusting relationships with our customers by offering end to end customer support. The CSR ensures proper follow up and follow through for successful resolution of customer inquiries to deliver an excellent customer experience for ESAB's internal and external...