Field Service Technician

2 weeks ago


Pasco, Washington, United States IPSEN Full time
Job Title: Field Service Engineer

Job Type: Full-time

Description:

Ipsen is a Drug Free Workplace. We are seeking a highly skilled Field Service Engineer to join our team in the Seattle/Tacoma Washington area. As a Field Service Engineer, you will be responsible for servicing our heat treatment equipment, traveling up to 90% of the time, and maintaining a home base in the Northwest Region or within close proximity to service the assigned market.

Key Responsibilities:

  • Identify and troubleshoot technical issues with heat treatment equipment at customer sites
  • Execute service jobs, including troubleshooting, preventive maintenance, repairs, and calibrations
  • Document performed service jobs and record possible warranty claims
  • Identify and promote up-selling and cross-selling opportunities for heat treatment equipment services
  • Plan and schedule service jobs in coordination with the HUB Lead
  • Accurately record hours worked and job assignments within the time and attendance system
  • Submit expense reports for review and approval

Requirements:

  • Possess knowledge of the heat treatment industry
  • Possess knowledge and ability to maintain heat treatment equipment
  • Excellent verbal and written communication skills
  • High level of customer orientation and customer service mentality
  • Possess strong mechanical and electrical aptitude and skills
  • Knowledge of basic computer operations
  • Ability to promote a professional appearance and represent Ipsen positively
  • Ability to travel as required via automobile, airplane, or other means

Education and Experience:

  • High School Diploma or GED equivalent required
  • 5+ years of related industrial equipment operation and/or maintenance experience required, preferably in the heat treatment industry
  • Experience in equipment calibration, pyrometry, vacuum, thermal, and TUS experience a plus

Work Environment:

Ipsen is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package. If you are a motivated and experienced Field Service Engineer looking for a new challenge, please submit your application.



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