Patient Advocate and Support Coordinator

5 days ago


Somerset, New Jersey, United States PSG Global Solutions Careers Full time

About PSG Global Solutions Careers

We are a leading provider of outsourcing, staffing, consulting, and workforce solutions. With 5,000 offices in 39 countries, we have been matching smart people with great jobs for over 60 years.

As a Patient Advocate and Support Coordinator, you will provide exceptional support to patients and healthcare professionals. Your primary responsibility will be to communicate with facilities to review exception reports and resolve program issues.

Your Key Responsibilities:

  • Communicate with facilities to review exception reports and resolve program issues.
  • Act as liaison between the program and distribution center.
  • Maintain spreadsheets for monthly reports.
  • Meet department customer service and call standards.
  • Troubleshoot order issues.
  • Print, mail, or fax program correspondence.
  • Validate facility licensing.
  • Process facility inbound correspondence.
  • Perform clerical duties: filing, faxing, shredding, etc.
  • Participate in department meetings.
  • Perform ad-hoc projects for management.
  • Create and draft program letters as needed.
  • Train and review on program/product modules.

What You'll Need:

  • A minimum of 1 year of call center experience.
  • Medicare knowledge is a plus.
  • Customer-focused individual.
  • Fast and accurate data entry skills.
  • Clear, pleasant speaking voice.
  • Excellent communication skills (oral and written).
  • Excellent organizational and time management skills.
  • Ability to handle multiple tasks and troubleshoot issues.
  • Ability to work with little or no supervision.
  • Ability to adapt quickly to changing environments.
  • Ability to interact with a diverse group.
  • Ability to calculate figures such as discounts and percentages.
  • Ability to interact with a diverse team.
  • Ability to demonstrate improvement based on performance feedback.
  • Team player/consensus builder.
  • Certification as Pharmacy Technician is a plus.
  • Working knowledge of Microsoft Office (Word, Excel, Outlook).

Estimated Salary: $52,000 - $62,000 per year, depending on experience and qualifications.



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